Solve Issues unloading Trend Micro after migrating from OfficeScan

 Trend Micro Apex One is one of the best security software that provides top-notch services to customers. Trend Micro Apex one is one of the most opted software that can be used hassle-free but sometimes you can encounter problems with your Trend Micro Apex One product.

Give us a call at Trend Micro Antivirus Support number for a quick and easy troubleshooting guide for any Trend Micro product.

A few of our customers have encountered problems after successfully migrating from OfficeScan to Trend Micro Apex One. If you are one of those users and are unable to unload the Apex One Security agent using your old unload password then follow the steps mentioned in this article for a quick fix.

Steps to Solve Issues unloading Trend Micro after migrating from OfficeScan

Trend Micro Apex One as a service:
  • Open your preferred web browser and log in to the Apex Central web console.
  • Once you are logged in, mouse over to the POLICIES section and click on it.
  • Now, choose the POLICY MANAGEMENT option by clicking.
  • Choose the DEFAULT or CREATED POLICY option by clicking on it.
  • Next, hover your mouse over to AGENT CONFIGURATION and select the PRIVILEGES option under it.
  • Choose the OTHER SETTINGS option from the next screen.
  • Click on the PRIVILEGES tab and check-mark the box beside REQUIRES PASSWORD under the UNLOAD AND UNLOCK section.
  • Create a password by entering in on the PASSWORD and CONFIRM PASSWORD field.
Trend Micro Apex One as an on-premise:
  • Open your preferred web browser and log in to the Apex Central web console.
  • Navigate to the AGENTS section and then choose the AGENT MANAGEMENT option by clicking.
  • Now, right-click on the domain group that will be configured and click on the SETTINGS option.
  • Mouse over to the PRIVILEGES AND OTHER SETTINGS option and then go to the PRIVILEGES tab.
  • Checkmark the box beside REQUIRES PASSWORD under the UNLOAD AND UNLOCK section.
  • Create a password by entering in on the PASSWORD and CONFIRM PASSWORD field.
Do you need any further assistance in the matter? Dial our Trend Micro Support Number Australia and get all your queries resolved in no time. Our Trend Micro agents work round the clock to provide you with the best in class services. We provide quick and easy solutions for all Trend Micro product related queries.

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